Emergency Services

If you are experiencing a psychiatric emergency please contact our Emergency Services team at 603-528-0305, go to your local emergency room, or call 911.


Most of us don’t understand a mental health emergency until it happens to us or someone close to us.  Perhaps a tragic event has affected our community:  a family is the victim of a horrific crime, a young adult takes his or her own life, a woman shoots and kills her husband and then herself, a neighbor’s home is devastated by a fire.  The role of the Genesis Behavioral Health Emergency Services team is not simply to work with the individual in crisis, but to work with the community after it.  This may include meeting with emergency responders as they cope with a difficult case or with school children and teachers as they mourn the loss of a classmate and student.


What is a Mental Health Emergency?

A mental health emergency is a sudden change in the mental status of an individual due to a one-time event or as the result of a pre-existing mental illness.  Events causing a mental health emergency can include loss of job, divorce, natural disaster or the sudden loss of a loved one. A mental health emergency can occur at any time to anyone, regardless of age, gender or class.  Symptoms of a mental health emergency can include, but are not limited to:

  • Suicidal or homicidal thoughts
  • Feelings of desperation or anxiety
  • Delusional thoughts

What are Emergency Services?

Emergency Services are provided by Genesis Behavioral Health in accordance with regulations governing community mental health centers in the State of New Hampshire.  Services include access to Master’s level clinicians and psychiatrists by individuals, schools, police and others experiencing or dealing with a mental health emergency, twenty-four hours a day, seven days a week.  The goal of Emergency Services is to reduce the individual’s acute psychiatric symptoms, reduce risk of harm to self and others and assist in returning the individual to pre-crisis level functioning.  After the crisis, we work to link the individual to any additional supports they—or their family—may need. 

  

How and when are Emergency Services provided?

Emergency Services are provided through a 24-hour a day, 7 day a week emergency hotline , mobile crisis response, crisis stabilization, assessments and evaluation and voluntary/involuntary hospitalization.  We receive calls from many referral sources, including the individual in crisis, family, friends, police or fire departments, emergency room staff or case workers.  Services are provided in person, over the telephone and via telemedicine, an innovative method available at both Speare Memorial Hospital and Franklin Regional Hospital to ensure rapid access to care.

 


 

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