Quality Improvement Info

Quality healthcare can be described as striving for and reaching excellent standards of care.  In mental health care, quality is a measure of whether services increase the likelihood of your desired treatment outcomes and are consistent with current evidence-based practices.

For people living with mental illness, and their families, quality emphasizes that services should produce positive outcomes.  For practitioners, service providers, and policy makers, it emphasizes the best use of current knowledge and technology.

Improved quality means that mental health services should:

  • Preserve the dignity of people with mental disorders,
  • Provide accepted and relevant clinical and non-clinical care aimed at reducing the impact of the disorder and improving the quality of life of people with mental disorders,
  • Use interventions which help people with mental disorders to cope by themselves with their mental health disabilities,
  • Make more efficient and effective use of scarce mental health resources, and
  • ensure that quality of care is improved in all areas, including mental health promotion, prevention, treatment and rehabilitation in primary health care, outpatient, inpatient and community residential facilities.

(Source: World Health Organization)

CORPORATE COMPLIANCE PLAN

Genesis Behavioral Health is committed to operating with the highest ethical standards. All Genesis Behavioral Health employees and anyone with whom Genesis has a business relationship are expected to act with integrity
and to comply with the legal obligations in the performance of their responsibilities.
To assist in this endeavor, Genesis Behavioral Health has developed a Corporate Compliance Plan. The Corporate
Compliance Plan is intended to demonstrate the commitment of the organization to comply with applicable laws and regulations. All employees and third parties with whom Genesis does business are expected to adhere to the Compliance Plan.
The Corporate Compliance Officer for Genesis Behavioral Health is Kim Giles, LICSW, Quality and Acute Care Services Officer.  To report an issue, please call the Corporate Compliance Line at 603-524-1100 x416 and leave a confidential voicemail.  You may also contact Kim directly at 603-524-1100 x446 or Elena Morrison at x435.

CLIENT RIGHTS

If you feel your rights have been violated, please use the form below to submit a complaint.  You may also contact Kim Giles or Elena Morison at 603-524-1100 x446 and x435.
A complaint officer will investigate your complaint and you will receive a response within 30 days.